Bach Consort is hiring a Patron Services Associate

Patron Services Associate
Washington Bach Consort
Part-time Position

Position Summary

The Washington Bach Consort, the nation’s premiere baroque orchestra, is seeking a part-time Patron Services Associate to administer the Consort’s box office and ticketing functions. The position serves as the primary point of contact for subscribers, single ticket buyers, and guests attending the Consort’s performances and events. The position maintains relationships, answers questions, and provides any assistance necessary to ensure that a positive patron experience at every Consort event. The Patron Services Associate and maintains closely working relationships with the organization’s development and external relations staff, as well as the board of directors.

The ideal candidate will have at least two years’ experience working effectively with patrons/donors with expertise ticketing, box office, fundraising, or sales environment. The position requires an aptitude for technology and database management and experience with Patron Manager or similar software is ideal, though training may be made available to ensure high database maintenance standards are met.

The position is non-exempt and work hours will be 25–30 hours/week year-round with attendance expected at occasional evening events and weekend performances. Benefits include health insurance, paid time off, holidays, and more. Applications will be reviewed as they are received with a preferred start date in August. Salary is commensurate with experience.

Responsibilities include:

  • Day-to-day box office duties such as assisting subscribers and single ticket buyers with exchanges, directions, purchases, ticket printing, donations, and questions. The incumbent also leads the annual subscription campaign and handles complimentary tickets and group sales.
  • Enter financial transactions into Patron Manager, tickets, subscriptions, earned revenue, etc.
  • Communicate with Patron Manager about changes to seat maps, ticket layout, database organization, subscription renewals, and general help questions.
  • Coordinate concerts, set-up, ticket sales, will-call, merchandise, programs, oversee volunteers.
  • Create and edit all concert programs.
  • Manage direct mail, assist with online appeals, mailings, and coordinate with staff.
  • Order items and maintain/run the Bach Boutique – the Consort’s merchandise shop.
  • Coordinate online donation opportunities including website management. Provide support for ticket buyers and donors at all performances and fundraising events.
  • Maintain the database and pull reports for all members of the staff.
  • Administrative functions, clerical assistance, prepare mailings, coordinating vendors, etc.

Qualification Requirements:

  • BA degree required.
  • A minimum of two years relevant experience.
  • Must be deadline-, detail-, and budget-oriented.
  • Excellent written and oral communication skills.
  • A mathematical mindset with experience managing financial transactions.
  • Experience with PatronManager software or similar ticketing / fundraising database management preferred.
  • The ability to work well in a team environment, and to work on multiple projects simultaneously.
  • A friendly phone manner and excellent computer and customer service skills are required.
  • A background in classical music or performing arts organizations is helpful, but not required.

How to apply:

Please send a cover letter, resume and writing sample via email to jobs (at) bachconsort.org with “Patron Services Associate” as subject before August 28. No phone calls, please.

Beyond these responsibilities, this position offers a great opportunity to work across all areas of a fun, well-respected performing arts group, and learn about what makes a small arts nonprofit successful. The Bach Consort –  celebrating its 40th season this year – is an Equal Opportunity Employer